---
title: SOLIDWORKS RX Capture Tool
description: SOLIDWORKS allows you to capture errors, warnings and even workflows via the use of the RX tool. These can be sent to your Resellers Technical Support and/or the R&D team at Dassault Systemes.
---
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# SOLIDWORKS RX Capture Tool
## SOLIDWORKS allows you to capture errors, warnings and even workflows via the use of the RX tool. These can be sent to your Resellers Technical Support and/or the R&D team at Dassault Systemes.
**SOLIDWORKS Rx is a built-in diagnostic and problem-capture tool included with SOLIDWORKS. It helps users record, package, and submit technical issues to their reseller or directly to Dassault Systèmes for faster resolution.**
**How to Access SOLIDWORKS Rx**
In the Windows search bar, type "RX" and select "SOLIDWORKS Rx (your installed version)" from the results, as shown below.
**Open the tool:**
Within the tool you will have the following view:
Under the problem capture tab you will find the following options:
You might see the "System Information" prompt. This only captures the background data for a more detailed analysis with regards to system properties.
It is divided into three sections:
*The first is Capture:*
Here you can record the session for either the SOLIDWORKS session or just the specified monitor.
There is an additional checkbox for "Include extended logging data". This option should only be checked if the specific issue/ workflow extends over a large period of time.
Once you hit record you will see the following prompt:
Select the correct option according to your issue.
*The second step is Package:*
Here, all the necessary files are captured and saved into a single zip file.
Once packaged, note the save location of the zip file so you can easily attach it when submitting your support request.
You can add additional files or you can package the files as is.
*The third is Describe:*
This is an optional step for describing the issue to the team at Dassault Systèmes, applicable only if your request will be sent directly to them.
*Date: 19/04/2022*
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