FAQ
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      How to fix Java error when installing 3DEXPERIENCE apps

      Error: The 64-bit Java Runtime Environment (JRE) is not installed on this computer.

      Error message displaying a Java error during the installation of 3DEXPERIENCE apps.

      Solution:

      1) Click on the 2nd link in the error message.

      3DEXPERIENCE platform interface showing the installation process interrupted by a Java error.

      2) Download the JRE File (.msi).

      Settings window in the 3DEXPERIENCE platform for configuring Java settings to resolve installation errors.

      3) Exit the installation of the 3D Experience app

      3DEXPERIENCE platform interface with a prompt to retry the installation after adjusting Java settings.

      4) Install the Java Runtime Environment.

      5) Restart your computer.

      6) Restart the installation of your 3DEXPERIENCE app.

      Your 3DEXPERIENCE app should now install without any Java errors.

       

      Date: 05/05/2022