Error Opening PDM Archive

Error: Internal error, archive ‘vault name’ does not exist. Consult system Administrator.

Verify that the archive is setup correctly by: 

• Ensuring the PDM Archive Service is running. 
• Ping the server using both the Host Name and the IP Address.
• Telnet Test the server through ports 3030,1433 and 1434. 
• Ensure the correct folder location is shown in the Archive Server Configuration tool. 
• Correct archive folder location in SQL Server Management Studio (SSMS). 

• Correct archive folder location in the Registry. 

Inspect Archive folder location: 

• Open SQL Server Management Studio (SSMS) - You can search for SSMS in windows search: 

• • Run a query for the filename that is giving trouble accessing the specific Document ID. 
    
    1. To run the query, select ‘New Query’ 
    2. Ensure the correct database is selected (often the Vault Name)
    3. Type in the following in the text space:

    SELECT * 
    FROM Documents 
    WHERE Filename = <Filename>.<FileExtension>

    Where the <Filename>.<FileExtension> is the name of the file giving the issue. 

4. Execute Query

• Convert resultant Document ID to Hexadecimal using an online calculator. 
• Go to the correct archive folder location (by using Hexadecimal value). 

• If for example, the Hexadecimal result is 72A:
  • From within Vault archive folder, navigate to folder with letter A, then files will be located in folder 72A. 

• Does the folder exist? 

• • No - Get folder & contents from previous backup. 

• Is there an XML file? 

• • No - Create new XML file/ Get one from previous backup 

• Is the XML file correct? 

• • No - Update XML with correct versions + dates + etc 

Date: 13/05/2022